| Acceptable Hospital |
Dangerous Hospital |
| Balanced budget |
Cash-flow deficit |
| Good labor relations |
Poor labor relations |
| All corridors clear |
Equipment in corridors |
| Free of foul odors |
Odor of human excrement coming from rooms |
| Care plan conferences include patient or family |
Care plan conferences exclude patient or family |
| Operating room staffed twenty-four hours/day |
Operating room closed at night with on-call staff |
| Nursing recruitment and retention program |
No formal nursing recruitment and retention program |
| Staffing prescheduled with adequate numbers |
Supervisors scramble desperately to find nurses |
| Zero tolerance for patient trauma |
Some trauma seen as "unavoidable" |
| Patient satisfaction survey forms provided |
No expression of interest in patient satisfaction |
by T.Sharon
