Patient Satisfaction Surveys There is a new catchphrase in hospital management chat called "customer service." The thought was for staff members to develop the attitude that patients ought to be regarded as customers who could take their patronage elsewhere if not satisfied. This business-oriented approach is actually a positive aspect because it causes employees to work toward making the hospital stay a satisfying experience. If you cannot find a satisfaction survey form, then try to find another hospital or write a letter detailing what you like and dislike about the facility and its services and hand deliver it to the executive officers.