How to Communicate with Hospital Staff to Get Better Service
People interact in a special way in hospitals. Doctors, nurses, therapists, other staff members, and patients come together with all the excess baggage of their lives. Add to that the stress of the environment and the patients' feelings of fear, anxiety, pain, anger, frustration, grief, and altered self-image, and you can see why hospitals sometimes seem like a cauldron of human emotion and frailty. These emotions cause breakdowns in communication because they interfere with listening. Therefore, the focus of this chapter is to learn how to improve communication and thereby improve the quality of your care.